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WestJet experiencing system-wide outage causing cancellations, ‘growing delays’ | UKTN News


WestJet says a system-wide outage is affecting its operations, resulting in “growing delays” in its network and cancellations.

The Canadian airline says its contact center is unable to access guest reservations due to the outage.

WestJet says it is working to restore the service to its system, although it has not provided a reason for the outage.

Calgary International Airport said in a tweet that guests flying through the airport may be delayed “due to a global IT outage at WestJet”.

It states that guests should contact their airline for flight information.

WestJet has not said when service will be restored.

“WestJet is aware of a system-wide outage affecting operations and we continue to work to bring all systems online,” WestJet media relations adviser Madison Kruger said in an emailed statement.

“We apologize for the inconvenience this causes to our guests, as unfortunately the impact of the outage is still being felt in our operations and is now leading to additional cancellations and increasing delays.”

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